Rental Policies and Procedures
Reservation Payments: You must be at least 25 years of age to make a reservation. A minimum of 25% advanced rent payment is required at time of booking. The balance of the rent plus refundable damage deposit must be paid at least 30 days prior to your scheduled arrival date.
Cancellation Policy: Reservations cancelled more than 60 days prior to check-in are subject to a $50 cancellation fee. Service fee is non-refundable. If you purchased travel insurance the cost of travel insurance is non-refundable. Payment will be forfeited if reservation is cancelled less than 60 days prior to check-in. We strongly encourage you to protect yourself with travel protection insurance.
Starfish Vacations has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional and the cost is 6.95% of your total reservation stay.
Hurricane Policy: If a hurricane warning is issued and government authorities issue a Mandatory Evacuation for Navarre Beach, we will prorate your rent and credit you for the number of nights that were not used. In the case of a voluntary evacuation, it will be at your discretion to leave, and no refunds will be given.
Check-in: Your accommodations will be ready to check in by 4:00pm CST. You do not have to check in at the Starfish office; you may go directly to the property. We will contact you if housekeeping finishes early, otherwise you may check in anytime after 4 pm. The property door code will be sent as soon as housekeeping has finished.
Departure Procedures: Upon departure, please dispose of all trash and load/start dishwasher. Our housekeeping staff would be grateful if you start a load of towels before you depart. Additional cleaning charges may apply for units left in unsatisfactory condition.
Check-out: It is imperative that you check out prior to 9:00am CST on your check-out day. This gives our housekeeping staff adequate time to prepare the property for the next arrival. A half-day rental fee will be charged for late check out. Pool bands are inventoried between each guest. Your damage deposit will be charged $6 per missing pool band.
Linens: Each property has been provided with the standard linen count. Extra linens and beach towels are not available. Your property is equipped with a washer and dryer. We ask that you maintain these linens during your occupancy. Please do not take linens, blankets, bath towels, etc. to the pool or beach.
Housekeeping: If you have questions regarding housekeeping in your unit, please notify us within 24 hours of arrival. Discrepancies will be addressed without delay. Discounts will not be given for housekeeping issues. No maid service is provided during your stay, only upon departure. If needed, maid service can be arranged.
Smoking Policy: Smoking is not allowed in any Starfish Vacation property. Violation of this no smoking policy will result in a mandatory fine of $500 for smoke remediation and will be charged to your credit card on file.
After Hours Lock-out: Any after hours lock-out will be the guest’s responsibility. There is a $50 (CASH ONLY) fee for staff to assist you with entering the premises. The only exceptions will be dead batteries on key-less entry door locks.
Damages: Tenant agrees to indemnify owner for any damages to the premises and/or furnishings that occur during renter's occupancy. Tenant is responsible for damages or charges that may occur during occupancy. Tenant’s credit card may be charged to pay for damages over and above the damage deposit.
Rules: You must be at least 25 years of age to make a reservation. Each property has its own rules and regulations and is governed by Florida statutes. Any violation of these rules will result in immediate cancellation of this agreement and all rents and deposits will be forfeited.
Non-registered/non-tagged vehicles will be towed at owner’s expense.
No pets allowed.
The number of persons in a unit may not exceed the maximum occupancy stated for that property.
Notes: Every effort will be made to honor special requests; however, special requests cannot be guaranteed.
Management is not responsible for loss, by theft or fire, of money, jewelry or any other personal or valuable item.
Only an initial supply of soap and paper products will be provided.
In rare instances, reserved properties become unavailable; therefore, Starfish Vacations reserves the right to change your reservation to LIKE accommodations.